General Terms of Service & Sale

These terms govern the relationship between NounouPrestige (the “Agency”) and any individual or entity (the “Client”) seeking to be matched with a childcare professional (the “Nanny”).

Any quote request, booking or quote acceptance constitutes full and unreserved acceptance of these terms, deemed read and accepted.

NounouPrestige acts solely as an agent / intermediary. Accordingly:

• The Client is and remains the sole legal employer of the Nanny. The relationship of subordination, the employment contract, remuneration and social/tax obligations are the Client’s responsibility.
• The Agency’s role is to source, select, present and match, and to provide administrative support. It is neither the employer nor the co-employer of the Nanny.
• The Agency cannot be held liable for the acts, faults, breaches, delays or damages caused by the Nanny in the performance of her duties at the Client’s home.

• Each quote is personalised, free of charge and valid for 15 days from issuance.
• The quote binds the Agency only after the Client’s acceptance (signature, online validation, or agreement by email or WhatsApp) and payment of the amounts due at booking.
• Acceptance of the quote constitutes unreserved acceptance of these terms.

• Rates (the Nanny’s rate and agency fees) are those stated in the accepted quote.
• Agency fees remunerate the matching service; they are due once the match is completed and are non-refundable once the assignment has begun.
• A deposit of 30% is required at booking; the balance follows the quote’s payment schedule.
• Any late payment automatically incurs penalties at the legal rate and suspension of the service.

The Client undertakes to: declare and pay the Nanny in accordance with the law; provide a safe and compliant working environment; take out the required insurance; provide accurate information about their needs and children; and treat the Nanny with respect. The Agency may not be held liable for any breach by the Client of these obligations.

• The Agency is bound by a best-efforts obligation, not an obligation of result, regarding selection and matching.
• Selection relies on the information declared and provided by the professionals; the Agency carries out reasonable checks but does not guarantee the future behaviour, performance or compatibility of the Nanny.
• The Agency’s liability, if established, is limited to the amount of agency fees actually received for the relevant assignment. Any indirect, intangible or consequential damage is excluded.

If the Nanny becomes unavailable (illness, absence, termination) or is manifestly unsuitable, reported in writing within 7 days, the Agency will endeavour to propose a replacement as soon as possible, subject to available profiles. This guarantee is the Client’s exclusive remedy and excludes any compensation.

• Any cancellation by the Client less than 48h before the start of the assignment results in the deposit being retained.
• The deposit and agency fees remain due in the event of cancellation after the match is completed.
• The Client’s failure to appear at the agreed meeting point (e.g. airport welcome) is charged in full.

During the assignment and for 12 months after its end, the Client shall not directly or indirectly employ or have employed a Nanny introduced by the Agency without going through it. Any breach gives rise to a fixed indemnity equal to 3 months of the Nanny’s remuneration.

The Client is responsible for insurance covering their home and the employment. Personal data is processed in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, solely for the performance of the service.

Neither party is liable for a breach due to force majeure (natural disaster, epidemic, government restriction, etc.).

Any claim must be submitted in writing within 8 days. These terms are governed by Moroccan law; failing an amicable settlement, exclusive jurisdiction is granted to the courts of Casablanca.